Windows users may get this error if the iLok services have not started automatically. To start the services:

  1. Close the iLok License Manager, navigate to the Windows Control Panel, and select Administrative Tools.
  2. Find and select Services.
  3. In the Services window, locate Pace License Services and double-click on it to open the properties.
  4. Set the Startup type to Automatic and click on Start to start the service.

  5. Click Apply, close the windows, and re-open the iLok License Manager.